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Job Description

Integration and support specialist

Essential Job Duties:

  • 2+ years data integration experience involving CRM systems
  • Experience implementing Lead Generation and Financial services solutions and defining functional system requirements
  • Automotive domain experience focused on customer data and lead generation (sales, marketing, analytics experience a plus)
  • Excellent communication and documentation skills as you will be working with technical and non-technical teams
  • Building client-specific solutions
  • Developing integration processes
  • Effective, expedient completion of client project
  • Gather and clarify Data Integration Requirements
  • Interact with technical staff and end users - in design reviews and application implementation
  • Attending meetings and provide written status reports as needed.
  • Ensure project success and superior application design by being able to formulate, present and articulate effective development
  • Managing a customer database and CRM functions
  • Hands on experience with CRM development and administration
  • Understanding of Sales and Marketing Analytics, reporting, forecasting and campaign effectiveness

Skills and Abilities:

  • Possession of effective verbal communication skills is a very important prerequisite
  • Microsoft Office Skills: A fair knowledge of the computer and how to use Microsoft Office package is required from receptionists
  • Ability to listen; paying attention to details and following instructions
  • Customer focus: must understand the needs of the client and the company
  • Loyalty and trustworthiness: must be loyal to their organizations and trustworthy
  • Organizational skills: He/she should be able to arrange his/her work schedule and his/her work environment to ensure efficiency
  • Be a team player: must be able to work with existing staff for the growth of the organization
  • Handle Pressure: He/she must be able to keep up with difficult and time sensitive tasks
  • He/she should display maturity and respect for confidentiality and discretion
  • Ability to be flexible and multi-tasking – doing several things all at the same time if needed
  • Ability to be calm, courteous, and professional


  • Work is generally performed at a desk, but could involve some lifting of office supplies or files. 
  • English reading and writing skills required to interact verbally with coworkers, representatives from outside agencies.
  • Attention to detail and confidentiality required


  • Bachelor degree or equivalent experience.
  • 0 – 3 years of related customer service experience, preferably in a technical environment.
  • Detail-oriented with strong technical aptitude and problem-solving skills.
  • Excellent computer proficiency with Microsoft Office Suite, especially Excel.
  • Ability to effectively communicate technical procedures verbally and in writing with business partners and internal teams.
  • Web and Internet technology experience required. Outstanding knowledge of MS Office; knowledge of CRM software (Zoho) is a plus
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills

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